“What is happening here?” A man wearing a dark blue suit walked towards Lily and Alice. By now, the commotion already gathered the attention of everyone inside the store.
“Manager Liang,” Alice immediately bowed at the man. “This woman here, refused to leave the premises. They are not buying anything and is disturbing the other customers. I think it is best that we call the security to escort her out of the mall.”
Lily lifted an eyebrow as she looked at the man. His last name immediately caught her attention.
“Good day, I am Ben Liang I work as the marketing manager of the mall. Is there — ” the man halted his words when he saw Lily hand him a sleek black card. Gasps and murmurs immediately echoed inside the store.
“She’s got a black card!”
“Oho… how embarrassing. How could that woman say she is a scammer?”
“Is that even in your name?” Alice frowned before she grabbed the card from Lily. “Are you Lily Facci- Zhou?”
“I refused to say,” Lily answered, she gave Alice a provoking smile as she lifted her chin and look at the marketing manager. If her guess was right, this man must have passed by the store when he noticed the commotion.
“You— “
“Is this how your attendants treat your customer’s Mr. Liang?” Lily lifted an eyebrow. “All I wanted was to see the collection of watches this year. Yet she refused to let me in and even left without waiting for me to tell her that I am in fact a black diamond cardholder and is an owner of a VVIP card from GC Jewels that qualify me to see any collections at any European stores in the world.” Her words earn another series of gasps from the crowd surrounding them.
These people loved jewelry. Surely, they already heard the name GC Jewels and its VVIP card. Even Alice paled at Lily’s words. However, she refused to back down. She had been working in this store for years and met all kinds of entitled people. She stared at Lily and immediately concluded that she is one of those entitled heirs who think that the world belongs to them because of their rich parents. She scowled at her own thoughts.
“Miss Zhou… this must be a misunderstanding. I can assure you that we don’t tolerate behaviors like this.”
“Manager Liang… I clearly asked this woman if she was a member. However, she never told me that she is a VVIP or a Black Diamond cardholder. If she informed me earlier about this matter, then I would have immediately brought her to the showroom.”
Mr. Liang shifted his gaze towards the card and frowned. Actually, the reasoning behind Alice’s words is solid. A single purchase would give Alice some benefits and incentives. Obviously, she would not miss earning some money if she knew that the woman before her was a VVIP member. He looked at Lily and hesitated for a few seconds. “Miss Zhou, on behalf of the Jewelry store, I would like to apologize for what happened.” Ben decided to apologize in front of the crowd. “Our mall does not discriminate anyone, especially not because of how they dress.”
“Is that so? Then can you tell me why I was asked to leave when all I wanted was to buy a new watch from the new collections? Mr. Liang, I was humiliated in front of other people just because I am not wearing something that would tell everyone the exact number on my bank account.” She said, sarcasm laced her tone.
“We sincerely appologize for this matter. However, we are already obstructing some customers. Would it be okay if we talk about this in private?” Ben eyed Alice and the other attendant before he told them to call security to help disperse the people surrounding them. “Please follow me to the VIP showroom.” He sighed inwardly when he saw displeasure flashed in Lily’s eyes. However, when he saw Lily nodded, he instructed another attendant to get the manager and bring him in the showroom.
“Miss Zhou, please follow me.” He said. He started walking towards the glass door that will lead them to the showroom. “We really apologize for what happened. As compensation, I could give you a ten percent managerial discount for everything that you will buy today.” Ben decided just to deal with this matter as fast as possible and give a discount to try to make the woman happy. Some rich people were always like this. A simple apology to let them know that they are indeed right is enough to pacify their anger. He eyed Lily’s side profile and wondered how the hell did the attendant thought that this was an ordinary woman.
Lily might be wearing a simple shirt and shorts paired with sneakers, but this is Singapore! She is obviously a tourist who is trying to enjoy walking the streets of their country! How could the attendant be this stupid?
“I don’t want a discount. I want an explanation about this matter.” Lily can be extremely petty. And she is not afraid to accept this fact. She glanced at the now pale Alice who was following them. “I can afford to buy everything in that collection- every single one of them. The fact that I am not wearing any clothes with big brands does not change this fact. Your employees behavior is unacceptable.”
The conversation halted when the VIP showroom caught her eye.
“Please take a seat. I will personally prepare tea for you.” Ben said as he gestured towards the velvet chair next to one of the display glasses. In response, Lily took a seat. At this point, her interests were no longer at the jewelry or the attendant. It was already in the man’s surname. Surely, this was not a coincidence, right?
She opened her phone and immediately texted Yang Mi with the man’s name. She then eyed the attendant who was standing as still as a statue a few feet away from her. The woman’s face was already pale, her eyes were red. It was as if, she was about to breakdown and cry. “This should serve as a lesson to you,” Lily uttered, her voice calm.
“I could ask the management to terminate you,” Lily added and met the woman’s eyes. ” I could ask them to ban you. You will never find a job in this industry again.” She watched as Alice’s eyes widened, fear apparent in her orbs.
“Manager Liang… this… this woman did not even show an identification. How could you allow her to talk like this? A simple card is not enough to convince me that she is indeed someone important— “
“You can stop talking now.” Ben interrupted Alice. “Customer or not… what you did was wrong. I will make sure to talk to your manager about this matter.” His words were stern as he served Lily her hot tea. He then gave Lily his best smile. “Miss Zhou, I can assure you that we will take this matter seriously.” Not long after, a tall and slender woman came inside the showroom. Her long legs only took her seconds to approach them.
“I am Christine Brooke. The manager of Crystal Crown in Singapore. I heard that — ” the man did not continue his words as he eyed Lily. “Miss Lily? Lily Facci- Qin?”
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