Chapter 240 No Explanation
The call went through almost immediately. Lin Canrong probably did not expect Boss Pei to give him a call. He sounded uneasy as he said, “Boss Pei! Do you have any instructions?”
Pei Qian nonchalantly said, “It’s nothing huge. I just want to ask if there have been many customers at Ming Yun Private Kitchen recently.”
Lin Canrong did not answer at once. He felt embarrassed.
It was not a question of how many customers there were… but if there were any customers at all.
From the day it opened for business, Ming Yun Private Kitchen had hosted Tengda’s employee gatherings and Zhang Zuting when he visited. Apart from that, there had been no customers.
That was to be expected. They had no publicity or exposure. Of course, no one would patronize Ming Yun Private Kitchen.
Some employees had mentioned Ming Yun Private Kitchen to their friends. However, it was too deserted and far away. Without anyone leading the way, it would be extremely difficult for these friends to locate the restaurant. Most people were not willing to come and look for it themselves. Furthermore, Tengda’s employees had just had a meal here. None of them wanted to come a second time for no special reason.
Thus, there had been no customers at all recently.
Although it would look like he had not been doing his job, Lin Canrong pondered for a while and decided to tell the truth. He could not possibly lie to Boss Pei anyway.
Boss Pei had incredible foresight. If Lin Canrong lied to him, the consequences would be dire.
“Boss Pei, we have not had a single customer this entire time. I need to reflect on this. We probably have not done enough publicity for the restaurant. I’ll get someone to focus on publicity now…” Lin Canrong took the initiative to admit his mistakes.
Once Pei Qian heard this, he interrupted immediately. “No, no, no. That’s not what I meant. You’ve been doing a good job. Your primary task is to provide the best food and service. You shouldn’t be worrying about something like publicity.
“I’m calling because I want to emphasize certain things.
“There might be some people visiting Ming Yun Private Kitchen soon. You must inform all the waiters to focus on the following: first, don’t allow any customer to take photos. Second, do not over-explain anything. Third, do not make an exception for anyone.
“Do you understand?”
Lin Canrong, “Er…” He obviously did not understand fully.
Pei Qian briefly explained further. When he said ‘do not over-explain anything’, he was referring to if customers asked why they lacked so many ingredients or why everything had to be pre-ordered.
Waiters should just answer: “The ingredients are very precious, and we have to import them from overseas.” That would suffice. There was no need to explain why they were so precious or from where they were importing these ingredients.
Customers might also ask why their food items were so much more expensive than other places.
In that case, waiters could simply say: “We use better ingredients and provide a better dining experience and service.” That would suffice. There was no need to explain why their ingredients were better or the merits of the dining experience and service.
All in all, they should not boast too much.
As for not making an exception for anyone, Pei Qian was referring to if any bosses were to visit the restaurant. Even if they were willing to spend a huge sum of money, they had to make a reservation, just like everyone else. At the same time, waiters could not especially explain anything more to them.
Of course, that was not to say they were to provide bad service.
They should still provide a certain standard of service to the customers—they just should not over-explain unnecessary things.
“Do you understand?” Pei Qian asked again.
Lin Canrong answered, “Er… I understand, Boss Pei. I will keep strictly to these instructions.”
Lin Canrong did not ask any more questions. Pei Qian was satisfied. He left several more instructions and reminded Lin Canrong to call him as soon as something went wrong. Then, Pei Qian hung up the phone.
Although Lin Canrong did not ask any questions over the phone, he fell into deep thought the moment he hung up. What was Boss Pei planning to do? Could he be trying to pull the legendary ‘sales without explanation’? No matter what questions customers asked, they could not explain too much? Should their attitude say ‘just eat, why do you have to ask so many questions’?
Of course, they could not be so harsh in terms of their attitude. According to Boss Pei, waiters still had to serve customers as if they were serving royalty. However, the only catch was that they could not answer the royalty’s questions in too much detail.
This was completely opposite to what Lin Canrong was used to.
For some reason, he felt that something was not right! People had to communicate in order to dispel misunderstandings. If customers were unhappy in any way, waiters had to do their best to clarify their doubts and ensure that customers understood as much as possible. If they did nothing but smiled and laughed, the misunderstandings might deepen.
However… Boss Pei was very clear with his instructions. He even called to ensure that Lin Canrong understood. It was obvious how important this was to him.
“Forget it. Boss Pei must have his own intentions. I shouldn’t overthink. I’ll just do as Boss Pei says. Wait, how did Boss Pei know that customers would visit soon?
“Oh, Boss Pei must have thought of a way to publicize the restaurant. No wonder he told me not to worry about publicity.”
Lin Canrong did not completely understand what Boss Pei was thinking, but he got the impression that Boss Pei had everything in the palm of his hands. It was almost as if he had prepared everything for the future.
How good was it to have a leader like that?!
Lin Canrong heaved a sigh of relief and prepared to pass the instructions down to the waiters.
At night, Pei Qian arrived back at his apartment. He put away the remains of the camera he dissected and then made some edits to the video before uploading it.
Hardcore Reviews was getting more and more fans. Although the number of fans was increasing at an ordinary pace, the current situation fell outside of Pei Qian’s expectations. All in all, he had achieved his aim!
Even if Lin Chang remembered Pei Qian, he would not be able to say that the latter had not done anything after receiving money.
Pei Qian scanned through the lame bullet screen comments on his previous episodes and then began to plan for the future.
Of utmost importance were the two games for sure.
Bloody Battle Song: The Powerful Version was being developed much faster than he had expected. Even the advertisement had been filmed. At the beginning of the following month-which was in ten days, they would probably be able to advertise the game and publish it to test it out.
As for Repent and be Saved, there was still at least a month to go. He also had to keep a close eye on Ming Yun Private Kitchen. He could not allow that car to flip.
As for Zhongdian Chinese Network, Upwind Logistics, Fei Huang Workspace, and the like; he did not have to worry too much for now. The first two companies were steadily incurring losses, and Fei Huang Workspace would remain the same whether he interfered or not.
The good thing was that he had cast his net wide, and he was spending money much faster now.
All Upwind Courier stations were now on the right track. Especially in the regions that Pei Qian frequented, parcels could already be delivered to one’s doorstep.
Of course, some people remained unwilling to have delivery men come to their doorstep. These people insisted on collecting their parcels on their own. That did not matter. Upwind Courier stations serviced small areas. People could make a call to request for parcels not to be delivered to their doorstep. Then, arrangements could be made for them to collect their parcels on their own.
Pei Qian pondered for a while, realizing that incurring losses this time depended on Upwind Logistics. Although his other businesses looked steady, nobody knew if there would be a thunderstorm out of nowhere.
If he could stabilize Upwind Logistics—even if something suddenly went wrong with the other businesses, he could just open a few more Upwind Courier stations, hire a few more delivery men, and control the income.
