Chapter 38 Small temper
As Tian Tian spoke, she climbed onto the quilt and lay on the two of them, looking at them curiously.
Tian Mi hurriedly buttoned up her collar, broke free from the quilt and You Xuanyao’s restraints, and picked up Tian Tian.
“Darling, why aren’t you sleeping well?”
When she walked to the door, Tian Mi was surprised by the serious Tian Bao. This young lord was staring at You Xuanyao with his sharp little eyes, as if he was a small warrior declaring war to defend his sovereignty.
“Little sister stinks.”
So it was Tian Tian who got up in the middle of the night and stinked. Tian Bao also got up and pulled his sister out to look for her mother.
Tian Mi’s face was still red and hot. She picked up Tian Tian and walked to the bathroom to see if Tian Tian’s little butt was clean. She looked at You Xuanyao as if she was thrown into a well.
Leaving You Xuanyao and Tian Bao in the room, it could be seen from Tian Bao’s performance just now that he had a big opinion of this Uncle You!
Tian Mi washed Tian Tian’s butt and did not walk out of the bathroom. She did not know how the two men, one big and one small, were talking.
When Tian Mi returned to the bedroom with Tian Tian, she saw Tian Bao obediently sitting on You Xuanyao’s lap with a look of admiration on his face. What exactly happened? The plot was astonishingly reversed, and Tian Mi was momentarily confused.
The two babies fell asleep safely. Tian Mi turned around and asked You Xuanyao what she had said to Tian Bao. She only got a reply. This was a conversation between men.
What kind of logic was this? Tian Bao was clearly Tian Mi’s treasure and had nothing to do with him, You Xuanyao. These two people actually openly had a secret in front of her. How should she, a mother, deal with it?
You Xuanyao, however, did not care. He closed the door and pulled Tian Mi into his embrace before continuing to move. His large, restless hand covered the softness in Tian Mi’s chest. He completely ignored Tian Mi’s disgruntled expression and was about to attack the city.
Tian Mi wasn’t a mermaid either, Coupled with the fact that she had lost her composure in front of Baby, her lips were bitten to the point of pain. She woke up and used her strength to push You Xuanyao away. You Xuanyao never thought that this woman would be so strong. She staggered and almost sat on the ground. Just as she was about to explode, she saw Tian Mi picking up her blanket and walking towards the living room.
“I won’t disturb President You in your dreams anymore. I’d better go to Baby’s place.”
This woman actually turned around and left. You Xuanyao was so angry that it was a little funny. It was always a woman who had stuck it upside down. This was the first time she had left it behind. However, why did she feel that the two of them were acting like a couple who were bickering? This feeling wasn’t bad. It was just a long night. It wasn’t easy to endure!
At 10:30 in the morning, after the first meeting, You Xuanyao looked at the computer data and ate the sandwiches. For many years, most breakfasts had been dealt with in such a hurry. However, she was used to eating the warm breakfast Tian Mi had cooked in the morning. She suddenly felt that eating the sandwiches in this restaurant was like chewing wax.
This morning, the woman still hadn’t calmed down. She swore that she would snatch the job of feeding Tian Bao and Tian Tian from You Xuanyao. She even stubbornly took the school bus to send two babies to kindergarten. What was even worse was that she only made three breakfasts. Without his You Xuanyao, she didn’t even make coffee!
This woman usually looked easy to bully, so she had to put in more effort to coax when she used her little temper. You Xuanyao admitted that he was spoiled by the women around him, so it was the first time he really wanted to coax a girl.
Before nine o’clock, Tian Mi arrived near the hotel. She was not in a hurry to clock in and change her uniform. She had an appointment with an important person at the coffee shop next to the hotel.
“Sister Mi, are you ready for the afternoon’s materials? Manager Fu came to ask just now.”
Fu Heng was really pressing forward step by step. Fortunately, Tian Mi was fully prepared. She was just waiting for the afternoon meeting to conclude her speech.
Although this was the first time she had participated in such a regular meeting, most of the people present were familiar faces. Tian Mi smiled and greeted the managers and supervisors. Looking at everyone’s surprised expressions, she could only shrug innocently and look at her immediate superior, Fu Heng. However, the meaning was indescribable. Everyone understood.
“Tian Mi, this is your first time participating in a regular meeting, right? I heard that the Chairman of the board will be here today. Our Chairman is a divine dragon who never sees the end. It’s rare to see him. You’re lucky.”
The one who spoke was the manager of the food and beverage department, Lin Xiangyang. Last time, Tian Mi owed Manager Lin a favor, so she naturally couldn’t help but greet him.
“Then I am truly honored. Didn’t I drag the blessings of the managers? Otherwise, how could a small lobby manager like me have the chance to see the big boss?”
At the beginning of the meeting, the various departments reported that the general manager was sitting there, but Chairman did not appear.
Fu Heng’s long speech drew to a close and he coughed softly.
“Regarding the complaints in the past year, our Front Office Department has also made a summary. Tian Mi, please publish it to everyone.”
Although she had made certain psychological preparations, Tian Mi had never expected that Fu Heng would throw away such a burden! She was talking about the annual summary of the complaint, but she only prepared the contents of the complaint from the Housekeeping Department. Wasn’t this clearly digging a hole for her? Unfortunately, she, Tian Mi, had not been good at sports since she was a child, so she couldn’t dance!
‘”I believe that everyone has the same understanding as me about complaints. Complaints are only for the sake of improving our work. They do not represent anything. Supervisor Wang is sorry. I will use the Housekeeping Department as an example to explain our management of complaints today. Everyone can look at this table.”
“I have done a simple classification, daily category, special category, and category to be improved. The general content of daily complaints is basically the same, and it is also mentioned in our employee manual. I believe that everyone will not be unfamiliar with these.”
“With regard to special types of complaints, I define it this way, Usually, we categorize complaints as useful and useless, At the same time, according to our specialty, we will also make a basic judgement for the guests staying in our hotel. When the guest’s behavior reaches the hotel’s restriction on blacklisted guests, we can classify the relevant complaints as useless complaints in order to reduce the unnecessary losses to the relevant departments. ”
“I think this last category is quite important. Most of these complaints are referential and are the best motivation for us to improve our services. Of course, when we receive such complaints, we will immediately communicate with the relevant departments to try our best to meet the needs of our customers and seek solutions to improve our services.”
“The complaint management introduced by Oda is very reasonable.” The person who spoke was Wang Yan, the director of the Housekeeping Department. “Our Housekeeping Department will handle the complaints submitted by the Front Office Department accordingly…”
